Terms Of Service
Terms of Service
These terms cover your use of Natalietatum and anything you buy from us. Placing an order means you accept them, so please take a few minutes to read them. They are written in plain language on purpose — if anything here is unclear, email us and a person will explain it.
Natalietatum is operated by Primecore LLC. Throughout these terms, "we", "us" and "our" mean Primecore LLC trading as Natalietatum, and "you" means the person placing the order or using the site.
1. Who we are
Company: Primecore LLC
Website: https://natalietatum.com
Address: 23400 Kingsland Blvd Apt 10108, Katy, TX 77494-7486, United States
Email: support@natalietatum.com
Phone: +1 (319) 422-4556
Customer service hours: Monday to Sunday: 8 AM (MT) - 5 PM (MT)
A person reads every message that reaches us, and we reply within 12 hours on average.
2. Using this site
We grant you a limited, non-exclusive, non-transferable and revocable right to browse and use this website for your own personal, non-commercial purposes, in line with these terms.
You agree that you will not, and will not allow anyone else to:
- License, sell, rent, lease, assign or otherwise commercially exploit the website or its content.
- Copy, modify, create derivative works from, reverse engineer or take apart any part of the website.
- Remove or obscure any copyright, trademark or other proprietary notice belonging to us or to our suppliers.
- Interfere with the site, place fraudulent orders, or resell our products as your own.
If we reasonably believe an order or an account falls into one of those categories, we may refuse or cancel it, and we may suspend access to the site.
3. Eligibility
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You are responsible for the accuracy of the details you give us — particularly your delivery address and email address, since that is how your parcel and your updates reach you.
4. Products and availability
All products are subject to availability. We describe them as accurately as we can, and product photographs are intended to represent the item as faithfully as possible. Colours can vary between screens, and measurements are approximate unless we state that they are exact.
5. Orders and acceptance
Placing an order is an offer to buy. A binding contract is formed when we send you a dispatch confirmation for that order, not at the moment you reach the order confirmation screen.
If we cannot fulfil an order — for example an item turns out to be unavailable, or the address cannot be reached by our carriers — we will tell you and refund you in full. We will not leave you guessing.
If you change your mind straight away, you can cancel an order within 1 hour of placing it by emailing us. After that, or once the order has shipped, please use the return process in our Refund Policy.
6. Prices and payment
Prices are shown in US dollars and include any applicable taxes unless stated otherwise at checkout. Payment is taken once, at the moment you place the order.
Your card or bank statement will show NATALIETATUM. If you see a charge you do not recognise, please check the statement for that name first, and email us either way — we can identify a charge far faster than a bank dispute can.
7. Pricing errors
We check our prices carefully, but if an obvious error slips through we are not obliged to sell at the wrong price. If that happens we will contact you before shipping, and you can either confirm the order at the correct price or cancel it for a full refund.
8. Shipping and delivery
We ship to the United States and the United Kingdom, and shipping is free on every order. The price shown at checkout is the final delivery price.
Orders are prepared in 1 to 2 business days and spend 4 to 6 business days in transit, so most orders arrive roughly 5 to 8 business days after they are placed. We ship with DHL, FedEx and UPS, and every order is insured while it is in transit. You receive a tracking number by email as soon as your order is dispatched.
If an item is missing from a delivery, tell us within 7 days of receiving the package and we will send a replacement or arrange a refund. If a parcel never arrives at all, we will open an investigation with the carrier, and if it cannot be found we will refund you in full or send a replacement.
Delivery estimates are estimates, not guarantees — customs checks, weather and carrier delays sit outside our control. Full details are in our Shipping Policy, which forms part of these terms.
9. Returns and refunds
You have 30 days from delivery to request a return. Items must be unused and in their original packaging with tags attached, and we need your order number so we can match the return to your purchase. Please ask us for approval and a return address before sending anything back.
If something arrives damaged, faulty or not as described, contact us straight away and send photos of the issue within 48 hours of delivery; we will arrange a free replacement or a refund once we have looked at it. Return shipping is on us for faulty, damaged or incorrect items; if you simply change your mind, return postage is yours. We never charge a restocking fee.
Approved refunds go back to your original payment method, normally within 10 business days of approval, though your bank may take a little longer to post them. Full details, including how to start a return and which items cannot be returned, are in our Refund Policy, which also forms part of these terms.
10. Your details and privacy
We use the information you give us to process and deliver your order and to answer your questions. We never see or store your card number — payment details go straight to our payment provider. How we collect, store and protect everything else is set out in our Privacy Policy.
11. Your suggestions
If you send us feedback, ideas or suggestions about our products or this site, we may use them freely to improve what we do, without owing you compensation. Nothing in this section gives us any right to your personal information beyond what our Privacy Policy allows.
12. Intellectual property
The text, photographs, graphics and design on this site belong to us or to our suppliers. They may not be copied or reused commercially without our written permission.
13. Links to other websites
These terms cover our own site and services only. We may link to websites we do not operate. We have no control over their content or accuracy, and once you leave our site their policies apply instead of ours.
14. Cookies
We use cookies to keep your cart working between pages, to remember your preferences and to understand which pages people find useful. You can block cookies in your browser settings; that will not stop you buying from us, though some preferences may not be remembered.
15. Limitation of liability
Nothing in these terms limits your legal rights as a consumer, and nothing here excludes liability that cannot lawfully be excluded.
Beyond those rights, and to the fullest extent permitted by law, our liability in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as lost profits or lost time, arising from the use of — or the inability to use — this website or a product bought through it.
16. Changes to the site and to these terms
We may update, improve or discontinue parts of the site at any time. We may also revise these terms; when we do, we will post the updated version on this page. The version published at the moment you place an order is the version that applies to that order.
17. Governing law
These terms are governed by the laws applicable where Primecore LLC is registered, and any dispute arising from them will be dealt with under those laws. This does not affect any mandatory consumer protections available to you where you live.
18. Contact us
Questions about these terms, about an order, or about anything else go to support@natalietatum.com or +1 (319) 422-4556, Monday to Sunday: 8 AM (MT) - 5 PM (MT). A person reads every message, and we reply within 12 hours on average.
Primecore LLC
23400 Kingsland Blvd Apt 10108
Katy, TX 77494-7486
United States