Contact Information
Our team is here for any question about a product, an order, a delivery or a return. Every message is read and answered by a person, and we try to make each reply clear and genuinely useful rather than a canned response.
How to reach us
Natalietatum is operated by Primecore LLC.
Address: 23400 Kingsland Blvd Apt 10108
Katy, TX 77494-7486
United States
Email: support@natalietatum.com
Phone: +1 (319) 422-4556
Customer service hours: Monday to Sunday, 8 AM (MT) - 5 PM (MT).
Average response time: within 12 hours. You can email us at any time, and messages that arrive outside our service hours are picked up as soon as we reopen.
Help us help you faster
If your question is about an order, include your order number and the email address you used at checkout. That lets us pull up your order straight away instead of writing back to ask. If something arrived damaged, faulty or incorrect, please attach photos so we can sort it out in one reply.
What we can help with
- Choosing between two products, or checking sizing and materials before you buy
- Order status, tracking numbers and delivery questions
- Changing a delivery address before your order is dispatched, or cancelling an order within 1 hour of placing it
- Damaged, faulty, incorrect or missing items
- Starting a return and arranging your refund
- Anything about your account, or a charge on your statement you do not recognise
Orders and delivery at a glance
We ship to the United States and the United Kingdom, and shipping is free on every order. Orders are prepared within 1 to 2 business days and take 4 to 6 business days in transit, so expect your order to arrive within roughly 5 to 8 business days from the day you place it. We ship with DHL, FedEx and UPS, and every order is insured in transit. You will receive a tracking number by email as soon as your parcel leaves us.
If something is missing from your delivery, contact us within 7 days of receiving the package and we will send a replacement or arrange a refund. For damage or a wrong item, send photos within 48 hours of delivery.
Returns
You have 30 days from the day your order arrives to request a return. Items need to be unused, in their original packaging with tags attached, and we will need your order number. Please email us before sending anything back so we can approve the return and give you the correct address.
Billing
Charges appear as NATALIETATUM on your bank or card statement. Every purchase is a one-time payment for the items in that order, and nothing is ever billed to you on an ongoing basis. If a charge on your statement looks unfamiliar, email us with the date and amount and we will identify it for you.