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Track Your Order

Every Natalietatum order ships with tracking, and shipping is free on every order. As soon as your parcel is handed to the carrier we email you the tracking number along with the name of the carrier carrying it. This page explains when that email arrives, how to read the tracking, and what to do if it goes quiet.

How your tracking arrives

You will get two emails from us. The first is your order confirmation, sent straight after checkout, which contains your order number. The second is your shipping confirmation, sent the moment the parcel leaves us, which contains the tracking number, the carrier name and a link you can follow your package with. Use the link, or enter the number on the carrier site named in the same email, to see where your parcel is.

We ship with DHL, FedEx and UPS, and every order is insured while it is in transit.

When to expect each step

  • Processing: 1 to 2 business days. We verify, pack and dispatch your order. Anything ordered over the weekend is processed on the following business day.
  • Tracking email: sent as soon as the parcel is handed over, so it usually reaches you on the second business day.
  • Transit: 4 to 6 business days once the order has been dispatched. Orders go out Monday through Friday.
  • Total: roughly 5 to 8 business days from the day you place the order.

These windows are honest estimates rather than guarantees. High demand, carrier backlogs and weather can all shift them. If your order is caught up in something like that, we would rather tell you than let you wonder, so we will email you.

If you have the tracking number but it shows nothing

A number that shows no information on the day it was issued is completely normal. Carriers usually need up to 24 hours to register the first scan, and their systems only update when the parcel physically passes a scanning point. Give it a day and check again.

If you have not had a shipping email yet

Because orders are processed within 1 to 2 business days, tracking normally appears on the second day. Before you worry, check your spam or promotions folder, as dispatch emails often land there, and search your inbox for the word tracking. If it has been longer than four business days since you ordered and there is still nothing, email us and we will look it up and resend it.

If you have lost the email

Email support@natalietatum.com with your order number, or with the name and address on the order if you cannot find the number, and we will resend your tracking details. Your order number is in your confirmation email; quoting it lets us find you on the first reply instead of the second.

If tracking has not moved

Carriers sometimes scan a parcel only when it reaches a depot, so a day or two of silence in the middle of a journey is normal and rarely means anything is wrong. If nothing has changed after five business days, tell us. We will open an investigation with the carrier and chase it on your behalf, and we will keep you posted while we do. You do not have to contact the carrier yourself.

If tracking says delivered but the parcel is not there

Carriers occasionally mark a parcel delivered a little early, or leave it in a safe place. It is worth checking around your door, any porch or side entrance, and with neighbours, and giving it until the end of the next business day. If it still has not appeared, contact us and we will open an investigation with the carrier. Every order is insured in transit, so if the parcel cannot be located we will send a replacement or refund you in full.

If your order arrives damaged or is not what you ordered

Check your order as soon as it reaches you. If anything is damaged or faulty, or the wrong product turned up, email us photos of the issue within 48 hours of delivery and we will arrange a free replacement or a refund. Return shipping on a damaged, faulty or incorrect item is on us, never on you.

If something is missing from your delivery

Please contact us within 7 days of receiving your package at support@natalietatum.com. We will look into it right away and either send a replacement or arrange a refund.

Returns

If the parcel arrives and the item is simply not right for you, you have 30 days from delivery to return it, unused and in its original packaging with tags attached and proof of purchase.

Start by emailing support@natalietatum.com with your order number. Once your request is approved we send you step by step instructions and the correct return address. Please do not post anything back before your return has been approved, as parcels sent without prior approval cannot be accepted. Full details are in our refund policy.

On your bank statement

Charges from us appear as NATALIETATUM. If you see a charge you do not recognise, please email us before contacting your bank. We can identify the order and sort it out far faster than a dispute can.

Still need help

A real person reads every message, and we would rather hear from you early than have you waiting.

Primecore LLC, 23400 Kingsland Blvd Apt 10108, Katy, TX 77494-7486, United States. We ship to the United States and the United Kingdom.